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Streaming TV

Important Changes to Twin Valley TV Service

Twin Valley will discontinue its TV service on November 20, 2024, at 11:59 p.m. due to rising programming costs and challenges in delivering the latest features at competitive rates. While we are no longer able to provide traditional TV service, we are committed to helping you transition smoothly to comparable streaming options that better suit your needs.

Why is this Change Happening?

As a family-owned company serving Kansans for four generations, Twin Valley has always aimed to provide reliable, high-quality services. Over the years, TV service has evolved significantly, with increasing programming fees and service providers taking control of programming rights. This has made it difficult for us to offer a competitive TV service with the features our customers expect. We have seen lower customer satisfaction with our TV service, and in response, we are transitioning away from traditional TV to focus on delivering the best possible internet and streaming experience. We understand that change isn’t always easy, but is ultimately necessary to keep up with modern technology and devices. We appreciate your business.

Explore Your Streaming Service Options Through Twin Valley

Our comparable streaming options provide more features, flexibility, and customization compared to traditional TV packages. Plus, we’re offering our customers increased internet speeds to help optimize your streaming and overall internet experience. Visit twinvalley.com/tv to learn more and use our helpful MyBundle TV guide to explore streaming packages. You can search for your favorite shows and channels, read reviews, and even sign up for free trials or special offers, all from one easy-to-use platform.

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Would You Like Assistance?

Our friendly customer service team is ready to answer questions and guide you through the transition process. If you have questions, need assistance, or simply want to better understand what’s included in each streaming package, please reach out!

We are here to help you find the best entertainment solution for your household.

Don't Wait to Switch

Explore your options and get set up on a new package before Twin Valley TV is discontinued on 11.20.2024.

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  • Action Necessary - Reboot Your Equipment Upon Shut Off

    Due to system configurations, when your TV service is scheduled to shut off, you will need to reboot your router equipment. Unplug for 15 seconds, plug it back in, and allow the router to reboot. Once it has fully rebooted, test your connection by utilizing a web-enabled device, such as navigating to a web page.

Twin Valley TV Transition Frequently Asked Questions

Our team is here to guide you through this transition. If you don’t see the answer to your question below, or you want more details, contact us!

  • How will this affect my bill?

    Switching from our traditional TV service to streaming presents a great opportunity to reduce your monthly expenses while enjoying faster internet speeds. Our Customer Service Representatives will be reaching out to help you review your current plan and suggest changes that can benefit your budget and improve your streaming experience.

  • When will service be discontinued?

    Twin Valley’s TV service will be discontinued on November 20, 2024, at 11:59 p.m. After that time, you will no longer have access to traditional TV services through Twin Valley. You’ll want to be set up with a replacement well ahead of that date to ensure you still have access to your favorite entertainment.

  • What streaming services do you recommend?

    We recommend popular services such as:

    • Hulu + Live TV
    • YouTube TV
    • DirecTV
    • Sling TV
    • Free options like Tubi and Plex

    View all options here!

  • Will this affect my internet service?

    No, this change will not impact your internet service. In fact, this transition presents an opportunity to review your current plan, potentially lower your monthly bill, and upgrade to faster internet speeds to enhance your streaming experience.

    However, when your TV service is scheduled to shut off, you will need to reboot your router equipment. Unplug for 15 seconds, plug it back in, and allow the router to reboot. Once it has fully rebooted, test your connection by utilizing a web-enabled device, such as navigating to a web page.

  • Will my bill decrease after TV service is discontinued?

    Yes, since TV services will no longer be provided, your bill will reflect the removal of the TV portion. You may also explore internet-only packages or other streaming bundles that better fit your needs. Our Customer Service Representatives will contact you to review your account and make any adjustments.

  • What equipment will I need for streaming services?

    Most streaming services can be accessed using smart TVs, streaming devices (like Roku, Amazon Fire Stick, or Apple TV), gaming consoles, or directly through your computer or mobile device. If you need guidance on setting up these devices, we are happy to assist.

  • Will there be support for setting up streaming services?

    Yes, our team can guide you through the process of setting up your streaming devices and services. You can reach us at twinvalley.com/contact or by calling 800.515.3311 for assistance.

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If you have not found the answer to your question or need additional assistance, the Twin Valley Customer Support team is here to help!

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