New Twin Valley Mobile customers get their first unlimited mobile line free for one year when bundled with Twin Valley Internet. Terms and conditions apply. Early cancellation may result in a promotional chargeback fee.
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Thank you for being a Twin Valley customer! Part of our pledge to you is providing the most reliable broadband network and improving access to high-quality service. On this page, you will find the current status of services, a list of any current or recent issues or maintenance, and the option to report an issue or get notifications.
If you’re experiencing another service issue or outage, call 800.515.3311 for the fastest service during regular business hours or 24-hour technical support. You may also use the form below to report your service issue and a customer service representative will get back to you as soon as possible.
To continue providing you with the most reliable service possible, our team will be conducting planned maintenance to optimize technology alignment at our Elk Falls tower.
What to Expect:
Thank you for your patience as we make necessary improvements to provide you with the most reliable network possible!
Customers: For the fastest service resolution, you can submit a ticket by logging into eBill.
You may also use the form below to report a service issue or sign up to get service status notifications. If a service issue is reported, a customer service representative will contact you during the time of day that you specify.
