Yes! All mobile customers will receive a $5 discount on their monthly service. Customers who subscribe to speeds of Gig or higher will receive a $10 discount. Discounts will be reflected on monthly internet service bill.

You must be a Twin Valley Internet customer to be eligible for Twin Valley Mobile.

Our flexible mobile data plan options are designed to give you more control and save you money. Only pay for the data you need:

• By the Gig: $15/GB
• Unlimited, 1 Line: $40/mo.
• Unlimited, 2+ Lines: $35/mo.

Yes, both our plans include unlimited SMS/MMS and calling.

Text includes: (i) US and Int’l destinations (ii) Text, Picture, and Video Messages to recipients in the United States; (iii) Text, Picture, and Video messages sent via email; (iv) Instant Messages; and (v) Text, Picture, and Video Messages sent to, or received from, other countries while you are in the United States. Compatible device required. Premium Messaging programs not included.

Calls include all domestic US destinations. International long-distance plans available for additional monthly charge. Other restrictions apply.

We offer flexible plans without long-term contracts, allowing you to choose options that suit your needs. You can switch plans or cancel at any time.

Yes, when you select 2 or more lines with our Unlimited plan, you will automatically save $5 per line. The Unlimited plan includes unlimited talk, text & data.

Yes, you can keep your phone number when switching to Twin Valley Mobile. We accept phone numbers from all carriers. Do not cancel service with your current carrier until you’ve successfully transferred your phone number. To do that, you’ll need account information from your previous carrier, including your account number and a transfer PIN.

Yes, you can change your plan per line anytime during the bill cycle. If you switch plans mid-cycle, any data previously used will count toward the data limit and your bill cycle dates will remain the same. The data usage tracker will not be reset when the plan is switched (data used will be cumulative). All data used during the cycle will be charged based on the new plan. You will be charged taxes and fees based on whichever plan is in effect at the time of billing.

Yes, taxes and fees apply to your monthly data plan and are subject to change.

With Twin Valley Mobile, you can keep the device you love when you switch as long as the phone is unlocked and compatible with our network. To find out, locate your device’s IMEI number in your device settings, then select ‘Bring Your Own Device’ from our mobile shop page. Enter your device’s IMEI number to see if it’s compatible with our network.

A Twin Valley Mobile SIM card will be sent to you to activate your phone on our network. Billing for your line(s) will begin when the SIM card is activated.

• Please enter your Device IMEI to check if your phone is compatible.
• Complete a backup – For iPhones use iCloud or iTunes to back up your device.
• If using an Android device, please remove/delete the Google Account prior to activating the phone. Not doing so will require the Google account credentials of the previous user (where applicable).
• Turn your phone off and then back on after you insert the new Twin Valley Mobile SIM Card.
• Activate your device over a WiFi network.

Placing an order online is the easiest way to get started, or you can contact us at 785.428.0542.

Yes. If you can no longer have Twin Valley Internet service due to a move to a new address that is not currently serviceable, you will be able to retain your mobile service for an additional fee of $25/month per line.

Yes, this is called a wireline to wireless transfer. To get started, visit our mobile shop page. Upon checkout, you’ll choose “Keep My Number” to initiate the landline transfer.

Yes! 5G is included on all our plans, where available, and requires a 5G capable device.

A usage summary will be available in your mobile account. You can also contact us to get your current usage.

With our By the Gig Plan, you do not have a monthly gig limit. Instead, you are charged for each gig you use at $15/GB. Portions of Gigs used are not prorated; for example, if you use 1.5 GB of data, you will be charged for 2 GB. We will send alerts as you near/exceed each Gig.

5G is the latest generation of cellular connectivity that utilizes higher frequencies than 4G. This means you’ll have faster speeds and a better internet experience on your 5G-compatible phone.

Twin Valley Mobile provides nationwide coverage using America’s Largest and Most Reliable Network, ensuring reliable connectivity in most locations. View our coverage map>>

You may mix and match all lines on your account, but you must have 2 or more lines on the Unlimited Plan to get the discounted per line price.

No. Data usage resets at the beginning of each billing period.

If you remove an Unlimited line or switch to By the Gig for the month, then your mobile account will immediately calculate the new price based on the number of Unlimited plans on the account. You will see this change on your next monthly statement.

We currently offer cell phones from Apple, Samsung, Google, Kyocera, Motorola and Schock. From the latest and greatest to budget-friendly options, we offer something for everyone. To view available phones, visit our store.

BYOD stands for Bring Your Own Device. With Twin Valley Mobile, you can keep the device you love when you switch, as long as the phone is unlocked and compatible with our network. To find out, locate your device’s IMEI number in your device settings, then select ‘Bring Your Own Device’ from our mobile shop page. Enter your device’s IMEI number to see if it’s compatible with our network.

IMEI stands for International Mobile Equipment Identity. Your device’s IMEI is a unique 15-digit number that identifies the device on a mobile network. It is the most accurate way for us to determine if your device is compatible with our network and whether it is locked to a different carrier’s network.

For most devices, the IMEI number can be located by following the steps below.

From your device’s home screen:

• Select “Settings”
• Select “General”
• Select “About”
• Scroll down to the IMEI, ESN or MEID number

With 3 years of 0% interest, the price of your new phone will be the same whether you’re purchasing the phone or making payments. Alternatively, you can also bring your own device for even more savings.

Ship times are around 5-7 business days. You will receive tracking information via email once your payment is successful and your order processes.

A phone is considered locked when it is tied to the carrier it was purchased from, and may not be used at a different carrier. Phones may be unlocked once the phone has been fully paid for. Check with your current carrier if you’re unsure.

Yes! To get started, visit our mobile shop page. As a reminder, you must purchase a new device in order to trade one in.

1. Select the new phone you’d like to purchase, then select “Yes” under the “Trade It” category.
2. You will be provided a shipping label. Before sending, please clear your phone of data, complete a factory reset and make sure it’s unlocked.
3. Once received, our team will inspect the device to confirm its condition. You will receive an email stating the total value of your device. When complete, the total credit will be applied to your mobile account.
4. If you’d like an estimate before you begin the trade-in process, just call us.

Smartphones and basic phones may be eligible for trade-in. You must be the rightful owner of any device traded in. If you purchased the device using a payment plan and still owe a balance, the device is not eligible for trade-in until the balance has been paid in full.

All trades are final and cannot be returned.

Once we receive your device, our team will inspect it to confirm its condition. You will receive an email stating the total value of your device. When complete, the total credit will be applied to your mobile account.