Twin Valley Awards Employees at Annual Conference 2025
February 21, 2025

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Each year, Twin Valley and ISG Technology bring employees together for a joint annual conference designed to reflect on past successes, explore industry trends and align the team around future goals.
For 2025, we gathered at the Hyatt Regency in Wichita, Kansas, where we had the privilege of hearing from keynote speaker Joel Goldberg. A respected voice in sports broadcasting and leadership, Joel shared insights on culture, trust, and team building, reinforcing how these principles drive success both on and off the field. His message resonated deeply with our team, reminding us that investing in people, fostering a strong workplace culture, and serving our communities with care are the foundation of who we are.
One of the most anticipated moments of the event is the People Awards, where we honor employees who have made an outstanding impact over the past year. Recognizing those who live out our core values daily, we awarded top honors, including Rookie of the Year, Leader of the Year, and the prestigious President’s Club—a distinction reserved for those who exemplify excellence, achieve significant milestones, and help move our company forward.

Since joining Twin Valley as a Marketing Campaign Coordinator in July, Bethany has quickly become a driving force behind successful campaigns. She’s embraced new tools, improved collaboration, and brought creativity and organization to the team. Her dedication and fresh perspective make her a rising star in our company.

Shaley is a powerhouse of leadership, driving innovation and customer experience improvements. She played a key role in streamlining processes, automating customer communications, and enhancing fiber installations—all while championing our brand in the industry and community. What can’t she do!? Her energy, passion, and results-driven mindset spread positive change across the company.

Brandon’s positivity and dedication to customer service set him apart. He consistently goes above and beyond to ensure customers have a seamless experience, earning recognition for his responsiveness and professionalism. He’s always ready to go the extra mile for both our customers and team members.

As Sales Manager, Josh played a key role in helping us connect more customers than ever with reliable, high-speed internet. His leadership ensured more homes and businesses gained access to top-tier speeds, enhancing connectivity in our communities. He also made substantial contributions to our community outreach impact, with he and his team attending nearly 100 events to build relationships and support broadband expansion efforts, reinforcing our commitment to the areas we serve.

Karen stepped into a new role in 2024, leading major projects that improved billing processes, customer communication, and team collaboration. She played a key role in organizing vital informational sessions for our customers and training initiatives, ensuring smooth transitions and enhancing the customer experience.

Jake’s leadership and dedication to our company values have been instrumental in driving growth. Balancing multiple responsibilities, he sets a high standard through his work ethic, adaptability, and long-term strategic focus. His contributions continue to shape the company’s success.

Mark has been instrumental in expanding fiber access across our communities, including bringing high-speed internet to apartment complexes that have traditionally been harder to serve. His dedication to community outreach—attending more than 70 events—has strengthened relationships with local leaders and property managers, ensuring better service and communication for residents.

Melissa was a key player in streamlining accounting processes, helping transition systems and improve efficiency. She cut month-end closing time in half, introduced a smoother invoice approval system, and modernized vendor payments. She accomplished all of this while maintaining a positive, can-do attitude.

Butch has been instrumental in the grant application process, ensuring we have the infrastructure plans and technical groundwork needed to bring high-speed internet to the most rural communities in our state. His expertise and problem-solving skills help turn funding opportunities into real connections, expanding reliable service where it’s needed most.
The cross-company conference was a powerful reminder of the strength of our team, culture, and shared vision. We’re looking forward to another year of innovation, growth, and serving our customers and communities with the same passion and dedication that define us.