As a family owned and operated company, we have served Kansans through four generations. During that time, we have been at the forefront of astounding changes in technology for our industry – from the company’s founding with switchboard phone services to the multi-gigabit high-speed internet of today.  

TV service has also undergone significant changes over the years, resulting in ever-rising programming fees and many service providers now owning the rights to the programming. This has created an environment where we can no longer offer our TV service with all the latest features and functionality at a competitive rate, leading to lower customer satisfaction among Twin Valley TV subscribers compared to internet only subscribers. As a result, Twin Valley TV will be discontinued at the end of the day on November 20, 2024, at 11:59 p.m. 

We’re here to make the transition as smooth as possible for our customers, and we’re excited to help them explore comparable streaming services that better fit their needs. Options like Hulu+Live TV and YouTube TV offer great features, and there are also free or low-cost services such as Tubi, Plex, and Sling TV.  

Additionally, this transition presents an opportunity to lower our customers’ monthly internet and TV expenses while enjoying faster internet speeds and an enhanced online experience. We’re happy to assist customers in reviewing their current plan and helping them make any adjustments that benefit their budget and streaming preferences. The Twin Valley Customer Service Team will be reaching out to customers to review their individual account and bill.  

To help customers find the best option for their household, we’ve also created a simple guide on our TV page. This guide, powered by MyBundle TV, allows customers to search for apps by their favorite shows and channels, read app reviews, get a free trial or special offer, and sign up for service — all in one place. 

If customers need assistance, they can reach out to us on our Contact page or call 800.515.3311. Our team is ready to help customers make the best choice for their home entertainment.